Instructions

Tell a bot who it is and how to work.

Instructions are the bot’s job description. The bot reads them at the start of every run, before anything else.

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Write good instructions

Write them the way you would brief a new hire:

• Who it is. “You are Ada, the customer service assistant for Example Co.”
• What it does. “You answer questions about orders, delivery and returns.”
• How it should sound. “Warm, short, never pushy.”
• What it must never do. “Never promise a refund. Hand refunds to a person.”

Keep facts that change often, like prices or opening hours, in instruction files instead. That keeps the instructions stable and makes the facts easy to update.

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Edit instructions

Open the bot’s settings and type in Instructions. Changes save when you click away. Instructions can be up to 100,000 characters, enough for a full customer service rulebook.

If someone else saved a change while you were typing, your save is refused and a Reload button appears. Reload, then make your change again. Nobody’s work is overwritten silently.

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History

Click the clock icon next to Instructions to see Instruction history. Each version shows when it changed and why. Click Restore to go back to a version. The 20 most recent earlier versions are kept.

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When the bot suggests a change

A bot can propose a change to its own instructions, for example after you correct it. The proposal appears as a card in the chat. Nothing changes until a person approves it.